Warranty

WORLDWIDE LIMITED WARRANTY

At Lyon Technologies, we stand behind the quality of our products and are proud to offer a limited worldwide warranty. All Lyon products are guaranteed against manufacturer and material defect for 2 years and will be repaired or replaced at Lyon’s discretion.

To qualify for our Worldwide Limited Warranty you must:

  • Visit our website at http://lyonvet.com/register-a-product/ to activate your warranty within 30 days of receipt of product.

  • Notify Lyon of the defect before the warranty period expires.

  • Must be the original purchaser of the product with proof of purchase.

  • Have used and properly maintained our products in the manner in which they were intended.

In the instance of manufacturer or material defect, Lyon Technologies, Inc. will cover labor costs and parts, for up to 2 years after purchase. During the 2 year limited repair warranty period, items may be shipped back to Lyon for repairs, at the customer’s expense. All repair work for products must be performed by the manufacturer. Any repair work attempted by an unauthorized party will void any remaining warranty including the current claim.

WARRANTY RETURNS

All returns must be authorized by Lyon customer service and given an RMA number before products can be returned.

Lyon is not responsible for products returned without authorization.

If any items have been purchased through a Lyon Technologies approved Distributor, please contact the distributor prior to contacting Lyon Technologies. Please do not contact Lyon Technologies, Inc. directly.

When shipping an item back to Lyon Technologies, Inc. for replacement or repair, Lyon Technologies, Inc. recommends that the item be insured by the customer. Any damages to the item, caused by mishandling of the shipping company, will be brought to the customer’s attention upon arrival. It is the responsibility of the customer to file a damage claim with the shipping company.

This warranty does not cover:

  • Normal wear and tear

  • Improper usage of our products

  • Installation of components, parts, or accessories not originally intended for or compatible with the specific unit

  • Installation of parts by anyone other than an authorized Lyon technician

  • Damage or failure due to misuse, abuse, or neglect

This warranty is void in its entirety by any modification of our products or repair that is unauthorized by Lyon Technologies.

This warranty extends from the date of purchase, is offered only to the original owner, and is not transferable.

This warranty applies only to Lyon products purchased directly from Lyon or through Lyon by an authorized dealer or distributor.

LIMITATION of LIABILITY

Lyon Technologies and their agents are not responsible for the loss of eggs, birds or other animals in the event of failure, however caused.

This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. Under no circumstances shall Lyon be liable to buyer or any other person for any special, liquidated, incidental or consequential damages, including without limitation, damages based upon lost goodwill, lost sales or profits, work stoppage, delay, product failure, impairment of goods or otherwise and whether arising out of breach of warranty, breach of contract, negligence or otherwise, and in any case, Lyon’s liability for any losses and damages sustained by Buyer and others rising out of or by reason of this contract shall not exceed the original purchase price of the products upon which liability is founded.

Lyon shall not be responsible for expenses of repairs not made by Lyon without the prior written consent of Lyon. Product specifications are subject to change without notice or obligation.

Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized distributor or Lyon Technologies. Proof of purchase is required. All products must be registered with Lyon Technologies before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by product type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights.

CUSTOMER SATISFACTION RETURN POLICY

Customer satisfaction is Lyon’s primary focus. All products manufactured by Lyon Technologies come with a 30-day refund period. During the 30-day refund period customers may return, at their own expense, unopened and unused items in the original packaging for a full refund. If items are not returned in re-salable condition adjustments to the refund will be made. All returns are subject to a 10% re-stocking fee. Refunds will not be issued until the item has arrived at the Lyon Technologies facility been inspected and verified as unused and in saleable condition. Items that have been used or deemed un-saleable will be returned to the customer at the customer’s expense. Shipping charges will not be refunded. All returns must be authorized by Lyon customer service and given an RMA number before products can be returned. Lyon is not responsible for products returned without authorization. When returning an item to Lyon, we recommend that the item be insured by the customer. Any damages to the item, caused by mishandling of the shipping company, will be brought to the customer’s attention upon arrival. It is the responsibility of the customer to file a damage claim with the shipping company. Lyon cannot refund products damaged during shipment back to Lyon.

SPECIAL ORDER PRODUCTS

Lyon on occasion manufactures custom engineered or special order products. The Customer Satisfaction Return Policy does not apply to special order or custom engineered products.

GRUMBACH PRODUCTS

All Grumbach products have a 2-year limited warranty. Lyon Technologies, Inc. will cover the cost of parts to repair the unit. Labor costs and shipping expenses are the responsibility of the customer unless otherwise agreed upon by Lyon Technologies, Inc. All repair work for Grumbach products must be performed by the manufacturer or by Lyon the only authorized service center and authorized technicians for Grumbach products. Any repair work attempted by an unauthorized party will void any remaining warranty including the current claim.Lyon warrants only those Grumbach products purchased directly from Lyon or an authorized Lyon agent. All other Lyon Warranty conditions apply.

R-COM PRODUCTS

All R-ComProducts carry a 1-year limited warranty. Lyon Technologies, Inc. will cover labor costs and parts, for up to 1 year after purchase. During the 1 year limited repair warranty period, items may be shipped back to Lyon for repairs, at the customer’s expense. All repair work for R-Com products must be performed by the manufacturer or by Lyon the only authorized service center and authorized technicians for R-Com products. Any repair work attempted by an unauthorized party will void any remaining warranty including the current claim. Lyon warrants only those R-Com products purchased directly from Lyon or through Lyon by an authorized Lyon agent. All other Lyon Warranty conditions apply.

QUESTIONS

Contact us at info@lyonusa.com or call 1-888-LYON-USA (1-888-596-6872)